FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We do offer periodic sales and discounts. Sign up for our email list to find out when the next sale is coming.

We have a strict no-returns and no-refunds policy on all perishable and food-related items including meat and eggs.

We do not currently offer local pick ups at our ranch. Stay tuned as we have some exciting things in the works and will have some local shopping options coming very soon!

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship within the United States only.

Standard shipping normally takes 2-3 days. Next day shipping is available on all domestic orders (for an additional charge). We will only allow a package to be in transit for up to 3 consecutive business days as it is a frozen, perishable product. Shipping rates depend on the products and delivery destination (estimated at checkout).

Perishable products are packed in an insulated cooler with dry ice. Our items are shipped frozen, ensuring they arrive at a safe temperature. Once the boxes are shipped they will arrive in 24-48 hours.

FOR MEAT:

It is possible that a portion of your order may not arrive frozen, especially when the weather is very warm. We suggest transferring the contents of your order to a refrigerator or freezer immediately upon receipt.

We go to great measures to ensure our product stays frozen. If any portion of your order is warm to the touch, we suggest discarding that portion and emailing us at info@superiorostrich.com for assistance.

FOR EGGS:

If your product is cracked or damaged DO NOT CONSUME! Please send pictures to info@superiorostrich.com to have it replaced.

If you're missing a product or your order has been lost in transit please send us an email at info@superiorostrich.com

Ostrich meat has a mild flavor often compared to lean beef. It's not as strong as bison, elk, venison or other wild game, making it approachable for those new to exotic meats. It takes on marinades and seasonings well, allowing for a variety of cooking preparations.

Yes! Ostrich is a nutritional powerhouse. It's a lean red meat protein with low fat and cholesterol content and packed with essential vitamins and minerals like iron, zinc, and B vitamins. It's a heart-healthy and diet-friendly option.

Our ostrich flock was built on a foundation of good genetics which promotes healthier, happier birds. Our ostriches run free range on our central Texas ranch where we are actively implementing regenerative farming practices providing better access to native grasses and grain plants. Our meat is processed in a USDA certified and inspected facility where rigorous quality checks are in place to ensure consistency.

Our animals are never given antibiotics, steroids, or hormones. We utilize natural vitamins and supplements to address health concerns. Hormones are not approved for use in poultry processing.

We are not certified organic.

Our ostrich always have access to grass pastures and forage. Their diet is supplemented with grains to help provide enough protein for them to grow and give the meat flavor.

Our ostriches are harvested humanely at a Texas USDA certified processing facility. Our butcher partners are wonderful people and exteremely professional!

Please email sarah@superiorostrich.com

We offer tiered pricing for meat products in bulk quantities. You can create an account and order directly from our website with discounts applied at checkout.

Please email sarah@superiorostrich.com for more information.