Refund policy

Perishable and Food-Related Items

Due to the nature of our products, all sales of perishable and food-related items, including meat and eggs, are final. We cannot accept returns or provide refunds on these items once they have been shipped and handled outside of our controlled environment. This policy is in place to ensure the safety and quality of our products.

Damaged Shipments

We understand that shipping mishaps can occur. If your order arrives damaged, please follow these steps:

  1. Contact Us Promptly: Notify us at [email protected] within 3 business days of receiving your order.
  2. Provide Evidence: Include clear photos of the damaged product and packaging as part of your email.

Resolution for Damaged Items

We offer two options for damaged items:

  1. Replacement: We will gladly ship a replacement for the damaged item(s) at no additional cost to you.
  2. Refund: If you prefer, we will issue a full refund for the damaged item(s), including any applicable taxes and shipping fees.

Immediate Replacement for Damaged Items

The fastest way to ensure you get what you want is to make a new, separate order. Once the damage report is reviewed and validated, we will reimburse for the cost of the order and any applicable taxes and shipping fees. 

Specific Product Guidelines

Meat:

  • We take great care in packaging our meat to ensure it remains frozen during transit. However, extreme weather conditions may impact the product's temperature.
  • If a portion of your order arrives slightly thawed, we suggest transferring the contents of your order to a refrigerator or freezer immediately upon receipt.
  • If a portion of your meat order arrives warm to the touch, please discard that portion immediately.

Eggs:

  • If your eggs arrive cracked, damaged, or have an odor, DO NOT CONSUME them.
  • Contact us with photos of the damaged eggs, and we will arrange for a replacement or refund.

Refunds

Once we have reviewed the evidence of the damage and confirmed its validity, we will initiate the refund or replacement process. Refunds will be processed using the original payment method within 3-5 business days. You will be notified via email once the refund or replacement has been initiated. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's policies. 

Contact Us

For any further questions or concerns regarding returns or refunds, please reach out to our customer service team at [email protected].

Thank you for your understanding and cooperation.

Non-Perishable Items

For all non-perishable, non-food products, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Disclaimer

This Return and Refund Policy is subject to all applicable federal, state, and local laws and regulations. In the event of any conflict between this policy and applicable law, the law shall prevail.