Shipping policy

Superior Ostrich Shipping Policy

Shipping Methods and Costs

  • We offer a variety of shipping methods to ensure your order arrives safely and efficiently. Shipping options and costs will be calculated at checkout based on your location and the weight of your order.
  • We primarily use UPS and FedEx for shipping, but may utilize other carriers depending on the specific circumstances of your order.
  • For live animals and perishable goods, we offer expedited shipping options to ensure the health and safety of your purchase.

Processing Time

  • Orders are typically processed and shipped within 1-3 business days.
  • During peak seasons or for custom orders, processing times may be slightly longer. We will notify you if there are any significant delays in processing your order.

Delivery Time

  • Delivery times vary depending on your location and the shipping method selected.
  • Estimated delivery times will be provided at checkout. 
  • Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather or carrier delays.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to monitor the progress of your shipment.

Shipping Restrictions  

  • We currently ship within the continental United States.
  • We do not ship to P.O. boxes.
  • Some products, such as live animals, may have additional shipping restrictions or requirements. These will be clearly stated on the product page.

Damaged or Lost Shipments

  • We take great care in packaging your order to ensure it arrives in perfect condition. However, if your shipment arrives damaged or is lost in transit, please contact us immediately at [email protected].
  • Please provide your order number and details of the damage or loss.
  • We will work with the carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.

Additional Information

  • We are not responsible for any delays or damages caused by the carrier.
  • Shipping costs are non-refundable.
  • If you have any questions regarding our shipping policy, please contact us at [email protected].

Thank you for choosing Superior Ostrich!

Please note: This shipping policy is subject to change without notice. Please refer to our website for the most up-to-date information.